For orders from Local Authorities, payment is by: - Bank transfer (BACS/CHAPS) - Cheque For all other clients, Companies and Private Individuals Payment is by: - Bank transfer (BACS/CHAPS) - Cheque, Debit Card, or Credit card No discounts are granted for advance payments The products remain the property of Wesco until full payment of the invoice.
Credit cards are debited the time available pro- ducts are shipped, for the price of the items which have been shipped.
Any payment deadlines granted by WESCO must be strictly observed or the client is liable to the following: - all outstanding sums may become payable im- mediately and automatically should an invoice remain fully or partially due, - Professionals will be charged interest on late payment, in addition to a penalty payment of 20% on the outstanding amount(s) without prior notice and without prejudice to interest and costs in the event of a lawsuit.
Clients are reminded that any professional with non-payment status will automatically owe WESCO a flat-rate compensatory charge for debt recovery fees of 40 . If the recovery fees incur- red prove to be greater than this charge, WESCO is entitled to apply an additional compensatory charge on production of evidence. For local authorities dependent on public ac- counting systems, any outstanding sums must be paid within the maximum deadline deter- mined by the Prompt Payment Code, i.e. within 30 days for public institutions, as well as local government bodies and their public institutions or within 50 days for public healthcare facilities and military healthcare facilities. Any delay in payment by the above local authori- ties will automatically result in payment to WES- CO of default interest calculated at the reference rate applied.
If invoices remain unpaid for a period of 60 days from the date the invoice is due, the customer payment account is blocked and conditions of payment change to before shipment, and all future order will be subject to full payment being received before goods are to be dispatched.
10. Purchase vouchers: conditions of use These conditions automatically apply whenever the client accepts a purchase voucher offered by our websites. These conditions may be edited by WESCO at any time without prior notice. Changes only apply to purchase vouchers issued sub- sequently to these changes.
During the events held by WESCO or those held by other companies, WESCO may freely distri- bute purchase vouchers to its website visitors, whether they purchase goods or not, to all co- mers or to those belonging to certain categories. These vouchers entitle their holders to a price discount on future purchases either in absolute value or in a percentage of the price of the future purchase.
These purchase vouchers are only valid on the websites that offered them, for the validity pe- riod stated on them, and for the products featu- red at the time they were distributed.
- The validity of a purchase voucher can be chec- ked in the client area or on the shopping cart page. - The specific terms and conditions of purchase voucher use are specified when they are issued. - The value of a purchase voucher cannot be reimbursed in cash. In the event of a total or partial return of the order, the fraction of the price paid using a pur- chase voucher will only be refunded with ano- ther purchase voucher.
11. Money-back guarantee WESCO grants you a period of 15 consecutive days after you receive the goods to cancel your order with no questions asked and no penalties applied, if you are unhappy with an item or you made a mistake when ordering.
Just return the product to us at your expense, in brand new condition and in its original packa- ging, together with its return voucher (available on the website in the AFTER-SALES area - just complete it and print it out) to the address below: Wesco 11 Calbro House, Tuam Road, Co Galway, H91 RW56 The product will be refunded or exchanged at your request (subject to availability) within 30 days after receipt of the product in brand new condition.
These conditions do not apply to sales under a call for tenders.
12: Liability WESCO has a performance obligation for the order-taking process and the stages subsequent to concluding the sales contract.
However, our liability is not incurred if the non- performance of our obligations is attributable to the unforeseeable or insurmountable fault of a third party or a force majeure event as defined in French case law and article 13 below.
Likewise, our liability cannot be incurred for any loss or damage relating to Internet usage, inclu- ding interruption of service, outside intrusion or computer viruses. We decline any liability for damage or accidents resulting from incorrect use of a product.
13. Force majeure Force majeure events, in addition to those usual- ly asserted Irish case law, include total or partial strikes internal or external to WESCO, transport or supply blockades for any reason whatsoe- ver, government or legal restrictions, computer breakdown, telecommunications blockades in- cluding networks, and the Internet in particular. The occurrence of a force majeur event will auto- matically suspend order fulfilment. If, after a period of 3 months, the parties observe that the force majeur event prevails, the order will be automatically cancelled except if the par- ties agree otherwise.
You may benefit from the contractual warranty described in this section and, of course, from the latent defect warranty pursuant to articles 1641 to 1649 of the Civil Code.
The products we sell are covered by a 1-year minimum contractual warranty allowing clients to return defective products or products not fit for their intended use. Many of our products are covered by longer warranties. Coverage periods and extension options are specified in each pro- duct description in our catalogues and commer- cial websites.
Contractual warranties do not cover: abnormal or non-compliant use of the product with regard to its specifications, normal wear and tear and external material incidents. Here are some ins- tances: normal wear and tear to parts (bicycle wheels, etc.) or textiles subjected to frequent washing (bibs, cloths, etc.), consumables (bat- teries, stationery, etc.), incorrect use or main- tenance (such as failure to comply with the user manual), external causes (water damage, van- dalism, etc.), damage due to incorrect repair by the client and special items with an expiry date specified at the time of ordering.
For the entire duration of the contractual war- ranty, a product that does not function correctly due to a material or manufacturing defect will be repaired or replaced by a product with similar features based on the value of the product and the magnitude of the defect (product replace- ment or repair at WESCO s choice if one option involves a cost obviously out of proportion to the other option based on the value of the item or the scope of the defect). If we are unable to send you a new or repaired product within 15 days after receiving your re- turn, your product downtime will be added to the contractual warranty period except if the product you have returned does not fall within the scope of the contractual warranty.
Outside the warranty period: for all repair requests, return shipping charges are at the client s expense. Spare parts, wear parts and repaired parts may be invoiced to the client. An appropriate quote will be immediately issued by our staff on request from the client.
You also benefit from the statutory latent defect warranty pursuant to articles 1641 to 1649 of the Civil Code. Pursuant to articles 1641 and 1648, subsection 1 of the civil code, A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.
The action resulting from latent defects must be brought by the buyer within a period of two years following the discovery of the defect.
15. AFTER-SALES SERVICE: Exchanges and returns
WESCO s after-sales service is reachable by telephone from 9.00 a.m. to 5.00 p.m. Monday to Friday except bank holidays at 091860822, e-mail firstname.lastname@example.org or by post to the following: WESCO IRELAND, 11 CALBRO HOUSE TUAM ROAD, GALWAY.
View our comprehensive General Terms of Sale on our website: www.wesco-eshop.ie